FAQ

If there is a question that you have that is not on this list please contact us anytime and we would be happy to answer your questions.

Q: How can I be sure I receive the correct cremains?
All reputable cremation providers have developed rigorous sets of operating policies and procedures in order to maximize the level of service and minimize the potential for human error. Memorial Pet Service has developed a six step process that is followed for every private cremation.

Q: Do most Veterinarians have a crematory?
No. Most veterinary clinics and hospitals have a relationship with a pet crematory. Very few actually have a crematory on site.
Q: Where do I go to get my pet cremated?
Memorial Pet Services works with your veterinarian in most cases. If your pet passes at home or you would prefer to use our services over another, we can make arrangements directly with you to bring them back to our facility, or you may bring them directly to us yourself. Click here to view our contact information.

Q: How long does the actual cremation take?
It depends on the weight of your pet. On average, a single cremation can take one to two hours.

Q: Can I attend the cremation?
Yes. Memorial Pet Services has a comfortable private viewing room for pet owners, family and friends that would like to attend.

Q: What happens after the cremation:
All organic bone fragments, which are very brittle, as well as non-consumed metal items are gathered into the front tray of the cremation chamber to cool. All non-consumed items, such as medical implants, are separated from the cremated remains. This separation is accomplished through visual inspection as well as using a strong magnet for smaller and minute metallic objects. Remaining bone fragments are then processed to a consistent size and placed into a temporary or permanent urn selected by the pet owner.
Q: What do the cremains look like?
Cremated remains resemble coarse sand and are whitish to light gray in color. Cardboard, blankets, and other materials included with the cremation can also alter the color and texture of the cremains.

Q: Is there any smoke caused by the cremation?
No. Memorial Pet Services is using the most advanced equipment available on the market today. There is no odor nor smoke generated by a properly operated machine.

Q. What payment methods do you accept?
We offer the following payment options: Credit Cards including: Visa Card, Master Card, and Discover Card. Cash or checks are also accepted.
 

..We want to express our deepest appreciation and heartfelt thanks for taking care of “Elliott”. It was very comforting to have you there at the time of our loss. We really appreciate the personal interest and care you gave her. Her closure was beautiful.
Memorial Pet Services, Inc  |  4319 Twin Valley Road, Suite #15, Middleton, WI 53562  |  phone 608.836.PAWS (7297)  |  email info@memorialpetservices.com